Generally speaking, security operations are human/technology systems designed to protect installations or people from natural or man-engineered threats. The real concerns, of course, are always with people who possess malicious intent and means/skills allowing them to execute an attack.
High-risk assets in transportation industry, such as air/ports and public transit hubs, present a particular problem for security operatives often due to larger territories to protect, multiple entry points, high passenger/cargo traffic and more. After conducting regular TRAs and identifying vulnerabilities, target hardening often ensues through the addition of infrastructure and/or technological 'barriers' and training of personnel to follow strict protocols. Apart from serious budget expenditures which continue to build-up as threats evolve and tech solutions are added (space allocation!), such typical responses often create a very rigid operational environment. Over time this vicious cycle leads to several outcomes:
In such an operational environment, in our view, the only real solution lies with a renewed focus on 'Human Factors' and quality-driven performance. A proactive, risk-based security system sufficiently flexible to meet anticipated threats must be build around the following inter-related components:
Whereas most of these may sound familiar, the first point is the most crucial one. In the absence of a professional force consisting of motivated and outcome-driven officers and, especially (!) supervisors / managers all other components become either under-utilized or irrelevant.
Over the next while, we will continue with this topic, so stay tuned.
CHI Security team includes professionals with diverse backgrounds and experiences. In this blog we share our musings on how to build a resilient security force. Hardware comes later...